We aim to process refunds within a week of receiving them. Typically refunds are delayed if your bank details are incorrect so please check them especially the name of the account. These checks are being introduced by UK banks to help reduce online payment frauds. There is a phased introduction throughout 2020 – for details see this article from the UK Finance and this article from Which?
The payments have a reference DCF xxx RFND with xxx being your stall holder reference (not location of the your pitch) as printed on the letter from us.